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Privacy Policy
The information we receive at CandlesOffMain.com is for our use only. We will not sell, rent, distribute or make available any of your personal information. We will only contact you in regards to your transaction either by email or telephone.

Customer Service
Here at CandlesOffMain.com we know the importance of great customer service. If you have any problems, questions or ideas on how to make your on-line shopping experience more efficient and enjoyable, please do not hesitate to call, write oremailus. We will always respond and try to help you in the best possible way. We thank you in advance for choosing CandlesOffMain.com.

Security
We want you to feel safe and secure when shopping at our on-line store. All sensitive and credit card information is transmitted using Secure Sockets Layer (SSL) technology. Full credit card information is not transmitted in our email correspondence with you to ensure the privacy and security of your order.

Payment Methods
CandlesOffMain.com accepts Visa, MasterCard and American Express. Your credit card will not be charged until your products are shipped.

Refunds
You can return anyunusedproduct in its original packaging (which includes the cellophane intact for all Anthousa products) within 15 days of receipt for a full, no hassle, refund. We reserve the right to charge up to a 50% restocking fee for all Creative Candles orders that are returned (hand-dipped tapers, pillars, ball candles and votives). If you return enough of an order that your total drops below our free shipping offer, we will deduct $10 for shipping charges from your refund. You can call oremailus with any problems or concerns you may have. You must call us before you return any products. Be sure to include your order information when you return products if you expect to receive credit.

Breakage
You have 24 hours from the time your package is dropped off on your doorstep to make any claims regarding breakage and melting.

Shipping
Getting your order to the destination you specify as quickly as possible is our top priority. Feel free to check ourshipping chartfor an estimate of how many days it will take to get your order to you for all in stock items. If you create an account when ordering, you can check the status and ship date of your order at anytime by logging into your account on our website. If you have any questions regarding product availability please contact us.

We cannot ship via UPS to a Post Office Box. We can not ship Lampe Berger oils to a Post Office Box. If shipping to an apartment please remember to add the apartment number. If you need Saturday delivery, please call us at 410.990.0664 to place your order. At this time we are only able to ship to the United States.

Due to the delicate nature of our products, we will not ship candles on Thursdays and Fridays during the hot summer months and to select locations on Wednesdays when “Standard Ground” is selected. We want your products to arrive in the best possible condition for you and we wouldn’t want your candles sitting in a hot truck over the weekend. If you have any questions about our shipping schedule, please contact us by phone or email. All products are shipped from Maryland with the exception or our floor lanterns which are shipped directly from the manufacturer.

Backordered Items
We do our best to keep a full inventory selection and a current website. However, if an item is out of stock due to high demand, we will email you with the expected ship date. Please contact us immediately if you would like to cancel or change your order. Your credit card is not charged until your product is shipped. If you register with us when you place your order, you can check the status of your order at any time by logging into your account on our website.