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Shipping Policy
Orders placed by noon for in stock items will ship the same day. If you have any questions regarding product availability please contact us. We reserve the right to ship using UPS or US Postal Service even if UPS is selected during checkout. Please make a note in the comments box during checkout if you require a particular shipping provider.

Backordered Items
We do our best to keep a full inventory selection and a current website. However, if an item is out of stock due to high demand and will take longer than 2 days to get in stock, we will email you with the expected ship date. Your credit card is not charged until your product is shipped.

Summer Shipping
Due to the delicate nature of our products, we will not ship soft wax candles on Fridays and to select locations on Thursdays during the hot summer months when Ground Shipping is selected. We want your products to arrive in the best possible condition and don't want your candles sitting in a hot truck over the weekend.

Liquid Items
We cannot ship anything liquid (Lampe Berger oils, diffusers or perfumes) to a Post Office Box. We cannot use Overnight or 2nd Day Air service for liquid products.

International Shipping
We offer international, worldwide shipping through International Checkout. To ship internationally, simply select the "International Checkout" button on the Shopping Cart page to checkout. Your shipping address and payment information will be processed through International Checkout. Please allow 5-8 days for your order to ship out of the US. We cannot ship any Lampe Berger items internationally. International orders can only be placed on-line, not over the phone. Once your order ships from our location all customer service questions regarding damages and lost packages needs to be handled through International Checkout. Click here for our international return policy.

Estimated Shipping Time
Below is the approximate time it will take a package to reach a destination using UPS.  The US postal service tends to ship faster than this.  We use both UPS and USPS.

UPS Shipping Map