Shipping and Return Policy
$5.00 Flat Rate Shipping For Orders Under $100. FREE SHIPPING is available when you spend $100 or more after any applied discounts. Per carrier policy, UPS or USPS reserves the right to deliver Economy option packages to the address provided or to the nearest post office when applicable. Please note, these packages are not typically insured and Candles Off Main will not be responsible for the replacement of lost or stolen packages when shipped with this service. Additionally, Candles Off Main is not responsible for lost packages for which delivery confirmation is provided by the carrier at any service level. Flat Rate Free Shipping is not available for packages shipped to Alaska or Hawaii. Standard shipping rates apply.
Coupons and Sale Pricing
All sales are final for items purchased on clearance. This includes all items priced at 30% off original list price or greater. Coupon or discount codes are subject to change without notice.
We are able to accept unused merchandise within 30 days of purchase. Customer must request return authorization. Please contact firstname.lastname@example.org to request a return. Customer assumes responsibility for return shipping costs. A 15% restocking fee may apply for returns.
At checkout, select Standard shipping for ground transit times shown below. Typical Economy Shipping transit times are between 5-7 business days. Please allow up to 3 days processing time and additional time during peak seasons. Expedited orders are shipped Monday-Friday only.
You have 5 days from the time your package is dropped off on your doorstep to make any claims regarding breakage and melting.
Shipping Address Corrections
After you place your order you will receive an order confirmation email. Please make sure the shipping address is correct. If you need to make any corrections please notify us immediately. Any charges to reroute a package after it has been sent is at your expense.
When your order ships you will receive a shipping confirmation email with tracking number. Keep an eye out for your package. It will arrive at the shipping address specified in the order 1-5 business days from the time that email is sent for U.S. deliveries. If you don’t receive your package within a week, please contact us immediately. You have 5 days from the date UPS, FedEx or USPS claims they delivered the order to report a missing package. We are not responsible for any lost packages after that time.
We reserve the right to charge a 60% restocking fee for any custom orders including all Creative Candles orders.
Please mail your package in a prepaid, insured, traceable method to the address below.Candles Off Main
2003 Commerce Park Drive
Annapolis, MD 21401